At Laptophome.nl, we take complaints very seriously.
We believe it's important that our customers are satisfied and we always strive to tailor our services and products to their wishes and needs.
Despite our efforts, it's possible that something might go wrong.
In that case, we are ready to resolve your complaint as quickly and effectively as possible.

If you have a complaint, you can contact our customer service via the contact form on our website, by email or by telephone.
We aim to respond to your complaint within 24 hours.
If it's not possible to resolve the complaint within this time frame, we will inform you within what time frame we can provide a solution.

We do everything we can to prevent complaints.
For instance, we only work with reliable suppliers and carefully check our products before offering them in our webshop.
In addition, we value feedback from our customers and take this feedback into account in the further development of our services and products.

In the unlikely event that you have a complaint, you can rest assured that we will do everything we can to resolve it to your satisfaction.
We have a clear complaints procedure and aim to resolve complaints within a reasonable time frame.

If you feel that your complaint has not been resolved to your satisfaction, you can contact the Thuiswinkel Disputes Committee.
This independent committee can make a binding decision in the dispute between you and us.

We hope you're satisfied with our services and products.
If there's anything you're not satisfied with, please let us know.
We're always open to feedback and suggestions to further improve our services and products.