Will I receive a track & trace code with my order?
Once the order is shipped from the warehouse, the tracking information will be provided by email. However, this email will only be sent at the end of a working day.

Can I have my order delivered outside of the Netherlands?
Our online store offers the possibility to create an account with a shipping address in the Netherlands or Belgium. If you want to have your order shipped to another country, please contact us. We are happy to assist you further.

Do you also deliver on weekends?
Yes, we also deliver on Saturdays, but only on this day during the weekend. As a business webshop, we have a shipping agreement with our parcel carriers, who usually only deliver on working days. However, we have made extra arrangements to be able to deliver on Saturdays.

Can I pick up my order at your warehouse?
In addition to shipping, we also offer the option to pick up your order at our warehouse. If you are interested in this, please contact our customer service to discuss the options. You can also indicate when placing your order if you prefer to pick it up instead of having it shipped.

Can you deliver urgently?
If desired, our courier service can be used for urgent deliveries at an additional cost. To use this service, please contact our customer service by phone. They can discuss the options and make further arrangements.

Is the inventory on the website accurate?
Yes! We always keep our website inventory live, which means that the availability of every product you see is always accurate. So, you can trust that if a product is displayed as 'in stock', it is indeed the case and you can order and receive the product.

What are the delivery times?
We strive to process and ship your order as quickly as possible. In most cases, an order is delivered within 48 hours. If you place an order before 5:00 PM and the item is in stock, you can expect to receive the product the next working day. It may happen that a product is temporarily out of stock. In that case, we will contact you to discuss the delivery time. We do everything we can to keep delivery times as short as possible, and our inventory is updated live so you can trust that the information on our website is always up-to-date.

Can I cancel my order?
We can only make this change if your order has not been processed or shipped yet. If the order has already been fully processed, it is no longer possible to make any changes.

Can I return my order?
At THINKSHOP.NL, we understand that an item may become defective or that you may have accidentally ordered the wrong product. Fortunately, we are here to help. To initiate a return, please contact our customer service.

Is returning items free?
If you choose to return a product, you will need to pay for the shipping costs yourself. We recommend using a traceable shipping method to ensure that the product safely reaches us.
Note: If the product you are returning is defective or damaged, please contact us before returning it. In some cases, we may be able to reimburse the shipping costs if the product was damaged or defective upon receipt.

Which products cannot be returned?
Please note that the following products cannot be returned:
- Opened software packages
- Products with missing parts or accessories
- Products with damaged or missing original packaging
- Special ordered products that are not normally stocked in our inventory
If you have purchased any of these products, unfortunately, we cannot accept a return. We hope you understand that we have this policy to ensure the quality of our products and to ensure that we can provide our customers with the best possible service.

What payment methods are available?
On our webshop, we offer various payment methods to make it as easy as possible for you to pay for your purchases. Below you will find an overview of the payment methods we currently accept:
- iDEAL: pay safely and quickly through your own bank.
- Credit card: pay with your Visa, Mastercard or American Express credit card.
- Bancontact: pay safely and quickly through your Belgian bank.
- PayPal: pay with your PayPal account, linked to your bank account or credit card.
- SOFORT Banking: pay safely and quickly through your own bank in Germany, Austria, Switzerland or Belgium.
- Proforma invoice: pay in advance via a proforma invoice that we will send you.
- Advance payment by bank transfer: contact us for our terms and conditions.

When will I receive my invoice?
As soon as we ship your order, we will send you an email with the corresponding tracking information so that you can track your package. In addition, you will receive a separate email from us containing the invoice for your order, which we will send once the order has been processed. This way, you will receive the tracking information and the invoice separately from each other and can easily find both documents.

On this page, we have tried to answer the most common questions.
If your question is not listed here, please feel free to contact us.
Our customer service is available via email or phone, and we will do our best to respond to your message within 24 hours.

Our customer service is here to help you, so do not hesitate to contact us if you need assistance or have any questions about our products or services. We look forward to hearing from you!